Refund policy
Changed your mind? That’s okay.
Last updated October 29, 2026.
The short version
- Your website: a full refund if you ask before your new site launches.
- Add-ons: a full refund for any add-on we haven’t completed yet.
- Monthly charges: cancel any time and they stop; we don’t refund part of a month.
Your website
If you ask for a refund before your new site is launched (switched on at your web address), we refund everything you’ve paid for the website. If you’re on a payment plan, we refund the payments made so far and cancel the rest.
Once your new site has launched, the website isn’t refundable. If something isn’t right after launch, email us and we’ll fix it.
Add-ons
One-time add-ons, like a custom email address, spam protection or a brand kit, are refundable until we’ve completed them. Once an add-on is done (for example, the email address is set up or the brand kit files are delivered), it isn’t refundable.
The monthly plan and monthly add-ons
You can cancel the monthly plan or a monthly add-on (like the AI-visibility check) any time by emailing us. Cancelling stops all future charges. Charges for months that have already started aren’t refunded. If you ask for a refund of your website before launch, we also cancel and refund any monthly charges made so far.
How to ask
Email gavin@siteswap.app with your business name and what you’d like refunded. We reply within one business day. Refunds go back to the card or account you paid with, through Stripe; banks usually take 5 to 10 business days to show it.
Please email us first
If there’s a problem, please email us before disputing a charge with your bank. We’ll sort it out quickly, and it’s faster for you too.
This policy is part of our terms of service.